Legal
Privacy Notice
How Konnekt365 Limited uses personal data when you visit cloudkonnekt.com, contact us, or use the Cloud Konnekt service.
Last updated 15 October 2026
1. Who we are
Cloud Konnekt is a trading name of Konnekt365 Limited, registered in England and Wales (company no. 10605805). Registered office: 16 Jubilee Parkway, Jubilee Business Park, Derby DE21 4BJ. ICO registration number: 00015759417.
For privacy questions, email support@cloudkonnekt.com.
2. Our role
- Website, enquiries and accounts. We are the controller for personal data we collect through our website and when you contact us, and for managing Cloud Konnekt user accounts.
- Data from your finance system. When your AI assistant asks Cloud Konnekt for information, we process it on behalf of your organisation as a processor. Your organisation is the controller, and our Data Processing Agreement with it applies.
- Your AI service. Cloud Konnekt returns results to the AI assistant your organisation has connected, such as Claude, ChatGPT or Grok. That provider processes the results under its own terms and your organisation’s agreement with it. We do not send data to any AI service on our own initiative.
3. What we collect
| Category | Examples | Source |
|---|---|---|
| Contact and enquiry details | Name, work email, company, role, message | You, through our forms or email |
| Account details | Name, work email, organisation, assigned connections, MFA set-up | You or your organisation’s administrator |
| Request logs | User ID, connection used, tool called, request content (not the data returned), date and time, response time, errors, IP address | Generated when you use Cloud Konnekt |
| Support records | Emails and notes about a support request | You or your finance-system partner |
| Website usage | Essential cookies needed to run the site | Your browser |
We do not keep a copy of your finance-system ledger. Results pass through to your AI assistant and are not stored. We log the requests made, for support, and delete them after 90 days.
4. How we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Reply to enquiries and early-access requests | Legitimate interests in responding to people who contact us |
| Provide and secure user accounts, including MFA | Performance of our contract with your organisation |
| Run, monitor and support the service using request logs | Legitimate interests in keeping the service secure and reliable |
| Bill and manage the customer relationship | Performance of a contract and legal obligation |
| Send service updates to customers | Legitimate interests; you can opt out of non-essential updates |
We do not sell personal data, use it for advertising, or use it to train AI models.
5. Who we share it with
- Amazon Web Services (AWS), which hosts our gateway and logs in the London region (UK). AWS is our only sub-processor.
- Your finance-system partner, where they provide your onboarding and first-line support.
- Professional advisers or authorities, where the law requires it.
6. Where it is stored
Our gateway and logs are hosted in the UK (AWS London). All traffic is encrypted in transit using SSL/TLS. If any provider ever processes data outside the UK, we will use a lawful transfer mechanism such as the UK International Data Transfer Agreement.
7. How long we keep it
- Enquiries: [24 months] from last contact, unless you become a customer.
- Accounts: for the life of your organisation’s subscription, then deleted within [30 days].
- Request logs: 90 days, then deleted. Data returned from your finance system is not stored.
- Billing records: 6 years, to meet UK tax requirements.
8. Your rights
You can ask to access, correct or delete your personal data, restrict or object to its use, or receive a copy in a portable format. Email support@cloudkonnekt.com. If the request concerns data from your organisation’s finance system, we will pass it to your organisation as controller.
You can complain to the Information Commissioner’s Office at ico.org.uk. We’d appreciate the chance to resolve your concern first.
9. Security
We protect personal data with individual user accounts, multi-factor authentication, access restricted by connection, instant revocation of access, encryption in transit, and access to our systems limited to authorised staff.
10. Data Processing Agreement
Customers can request our Data Processing Agreement from support@cloudkonnekt.com.
11. Changes
We will post any changes on this page and update the date at the top. Where a change is significant, we will tell customers directly.